Policies

Terms and Conditions 

Timeframe for Shipment- Stock Items

In-stock items (with no alterations) will ship between 1-3 business days from date of purchase. Occasionally, if an item sells out it will go on back-order, and I will let you know as soon as possible if this occurs.

Orders that need to be altered before shipping, for example resizing a ring or bangle may take up to 3 weeks from date of purchase to ship.

Timeframe for Custom Orders

Due to the handcrafting of my pieces, custom orders may take anywhere from 4-6 weeks to fabricate and ship, sometimes less of my schedule is not as full. This doesn't include the time required for you to receive your impression kit via post (if making a custom handprint or paw print piece), and for you to post or email it back to me. Please call me if you need a rush order (see policy).

All Custom orders that are not set paw print or handprint designs on my site, require a $198 non-refundable deposit (see policy) and it covers my consultation and design time. Once the final design is approved in writing by customer, there will be no alteration of any design or features without incurring an additional custom design fee. Delays in approval by the customer and changes in design by the customer will also delay delivery time of the order and I am not responsible for this delay or any problems caused by it. If your custom order is tied to a specific event, you must contact me at least 2 months prior to expected delivery time. Before production begins, payment of full remaining balance is required. For large orders (over $1000 or 20 quantity of items), and for jobs involving casting in gold, a 50% deposit is due in order to begin production, with full balance due before shipment.- Due to the handcrafting of my pieces, custom orders may take anywhere from 4-6 weeks to fabricate and ship. This doesn't include the time required for you to receive your impression kit via post (if making a custom handprint or paw print piece), and for you to post or email it back to me. Please email me if you need a rush order and for a small additional fee I can do a faster production time.

Most custom work that is on my site  is paid up front, but for larger more complex customs jobs, or jobs involving casting in gold, a 50% deposit is due at the start of the design process. $100 of this is non refundable design fee that covers my consultation and design time if you change your mind after we have already begun work. This can be applied to another purchase within a one year time frame should we not complete the original design. 

Rush orders

I will accept a rush order on custom items as long as my schedule permits. There is an additional fee added for all rush jobs, which is non-refundable. Please call me at 415-465-0323 if you wish to request a rush order so we can discuss timing and terms. I cannot guarantee that I can accept all rush order requests.

Special Features of Handcrafted Jewelry

All of my custom work is handmade by me in my studio. It is not mass produced by a machine, therefore each piece will have an organic feel and finish to it. Each piece is unique, and will have its own artisan character and charm. Any noticeable imperfections, are actually part of the beauty of handcrafted jewelry, and an assurance that is has been made by hand.

Domestic Shipping

Standard shipping/handling charges via USPS Priority Mail is a flat rate of $9.95. USPS Express Mail with insurance (overnight to some US addresses), is a flat rate of $24.95. Both of these options include delivery confirmation and a tracking number. Average transit times are USPS Priority: 2 to 4 days, and USPS Express: 1 to 2 days.