Terms and Conditions
Timeframe for Shipment- Stock Items
In-stock items (with no alterations) will ship between 1-3 business days from date of purchase. Occasionally, if an item sells out it will go on back-order, and I will let you know as soon as possible if this occurs.
Orders that need to be altered before shipping, for example resizing a ring or bangle may take up to 3 weeks from date of purchase to ship.
Timeframe for Custom Orders
Due to the handcrafting of my pieces, custom orders may take anywhere from 4-6 weeks to fabricate and ship, sometimes less of my schedule is not as full. This doesn't include the time required for you to receive your impression kit via post (if making a custom handprint or paw print piece), and for you to post or email it back to me. Please call me if you need a rush order (see policy).
All Custom orders that are not set paw print or handprint designs on my site, require a $198 non-refundable deposit (see policy) and it covers my consultation and design time. Once the final design is approved in writing by customer, there will be no alteration of any design or features without incurring an additional custom design fee. Delays in approval by the customer and changes in design by the customer will also delay delivery time of the order and I am not responsible for this delay or any problems caused by it. If your custom order is tied to a specific event, you must contact me at least 2 months prior to expected delivery time. Before production begins, payment of full remaining balance is required. For large orders (over $1000 or 20 quantity of items), and for jobs involving casting in gold, a 50% deposit is due in order to begin production, with full balance due before shipment.- Due to the handcrafting of my pieces, custom orders may take anywhere from 4-6 weeks to fabricate and ship. This doesn't include the time required for you to receive your impression kit via post (if making a custom handprint or paw print piece), and for you to post or email it back to me. Please email me if you need a rush order and for a small additional fee I can do a faster production time.
Most custom work that is on my site is paid up front, but for larger more complex customs jobs, or jobs involving casting in gold, a 50% deposit is due at the start of the design process. $100 of this is non refundable design fee that covers my consultation and design time if you change your mind after we have already begun work. This can be applied to another purchase within a one year time frame should we not complete the original design.
I will accept a rush order on custom items as long as my schedule permits. There is an additional fee added for all rush jobs, which is non-refundable. Please call me at 415-465-0323 if you wish to request a rush order so we can discuss timing and terms. I cannot guarantee that I can accept all rush order requests.
Special Features of Handcrafted Jewelry
All of my custom work is handmade by me in my studio. It is not mass produced by a machine, therefore each piece will have an organic feel and finish to it. Each piece is unique, and will have its own artisan character and charm. Any noticeable imperfections, are actually part of the beauty of handcrafted jewelry, and an assurance that is has been made by hand.
Standard shipping/handling charges via USPS Priority Mail is a flat rate of $9.95. USPS Express Mail with insurance (overnight to some US addresses), is a flat rate of $24.95. Both of these options include delivery confirmation and a tracking number. Average transit times are USPS Priority: 2 to 4 days, and USPS Express: 1 to 2 days.
All repairs will be considered on a case by case basis. Please contact me via tel: 415-465-0323 or via email firstname.lastname@example.org. Any repair will have a minimum fee of $20.00, and more depending on the complexity of the repair, the length of time since purchase, and if it involves precious metals or stones. All return shipping costs are the responsibility of the buyer and are non-refundable.
Repairs can take up to 4 weeks.
Return and Exchange Policy
I want you to love your Billy Zeemann Jewelry purchase! If you are unhappy with your purchase for any reason, please contact me within three days of receipt. To return or exchange an item, please contact me via email or call 415-465-0323 to request a return authorization (RA) number. Items cannot be accepted for return without a RA number.
When shipping your return or exchange, include your name, address, phone number and email address. Please package your item securely. Shipping fees and insurance is the responsibility of the client. Ship your return to the address below:
Attn: Returns | Exchanges
P.O. Box 62,
Stinson Beach, CA 94970
*PLEASE DO NOT WRITE THE WORD JEWELRY ANYWHERE ON THE PACKAGE!
If you choose to do a return of a non-custom item, please wrap the item as carefully as it was delivered to you so that it is not damaged during return shipping. Shipping costs are non refundable and I strongly recommend insuring any returned shipments for the full purchase amount for your own protection. I am not responsible if your package is lost or damaged during transit.
Please allow 2-4 business days for your return/exchange to be processed. Your credit card will be credited the cost of the item, including tax, less the cost of shipping.
International returns or exchanges: All shipping, customs, and other taxes on international returns or exchanges must be paid by the client.
PLEASE NOTE: All sale items and earrings (due to hygiene reasons), are final sale, in which case they are not eligible for refund, exchange, or store credit.
A credit will be issued upon receipt of your item via the original form of payment. Typically, your refund will be reflected in your account within 3 - 5 business days. Refunded credits do not include shipping costs.
No Refund on Custom Pieces
I do not accept returns on custom work. These sales are all final as the piece will have been designed and handmade especially for you. This takes an investment of time as well as materials, and you will have be able to see through photos and descriptions the full description of your intended piece. I am available throughout the fabrication of your custom piece for any questions and product inquiries.
Policy for Special Event Attendance
Billy Zeemann Jewelry can attend a limited number of events in person, to showcase and sell her jewelry. These events may be held at retail stores, corporate offices, private homes or other appropriate and secure venues. Please call or send Billy an email to request her attendance and discuss the event.
Event locations must be within 60 minutes drive, 1 way, from Stinson Beach CA.
Events are expected to provide minimum sale amount of $500 (excluding sales tax). If this minimum in sales is not met, the event host will be responsible for the $500 minus the actual sales before tax. This policy applies to all events except events connected to Custom Orders. Custom Order costs are paid in full prior to design, production and delivery.